Data Protection & Privacy Policy

At Zehbia’s Wardrobe, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, store, and safeguard your information while providing our products and services.

Information We Collect

• Name
• Email Address
• Mobile Number
• Shipping & Billing Address
• Order History
• Payment Information (processed securely through trusted payment gateways)
• Device, browser and website usage information

How We Use Your Information

We collect and process your information only for legitimate business purposes, including:

• Processing and delivering your orders
• Providing customer support
• Managing payments securely
• Sending order confirmations and shipping updates
• Improving our products and services
• Sending promotional offers only with your consent
• Preventing fraud and maintaining website security

Data Security

We implement appropriate administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• SSL encrypted website connections
• Secure payment gateways
• Restricted employee access
• Password protected systems
• Regular security monitoring

Third-Party Services

We may share limited information with trusted third-party providers solely for business purposes, including:

• Courier & logistics partners
• Payment gateway providers
• Cloud hosting providers
• Technology and website service providers

We never sell or rent your personal information.

Your Rights

• Access your personal information
• Request correction of inaccurate information
• Request deletion where legally permissible
• Withdraw marketing consent
• Request information regarding how your data is processed

Child Labour Policy

Zehbia’s Wardrobe maintains a strict zero-tolerance policy against child labour.

We are committed to conducting business ethically and responsibly while complying with all applicable labour laws.

Our Commitment

• We do not knowingly employ anyone below the legal working age.
• We encourage suppliers and manufacturing partners to comply with child labour laws.
• We reserve the right to discontinue business relationships with suppliers found violating these standards.
• We encourage employees and partners to report any suspected violations confidentially.

Contact Information

If you have any questions regarding this policy, please contact us.

Email: info@zehbia.com

Phone: +91-8899749158

Website: www.zehbia.com

Shipping & Delivery Policy

At Zehbia’s Wardrobe, we are committed to delivering your orders safely, securely, and on time. We partner with trusted courier and logistics providers to ensure that every package reaches you in excellent condition. This Shipping & Delivery Policy outlines our shipping process, delivery timelines, and important information regarding order fulfillment.

Order Processing

All orders are processed after successful payment verification and order confirmation.

• Orders are processed within 1–3 business days.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• Customized or made-to-order products may require additional processing time.
• Customers will receive an order confirmation via email or SMS once the order has been successfully placed.

Domestic Shipping (India)

We currently deliver across most locations within India.

• Estimated delivery time: 3–7 business days.
• Delivery timelines may vary depending on the destination and courier availability.
• Remote or difficult-to-access locations may require additional transit time.

International Shipping

International shipping is available for selected countries. Delivery availability depends on local customs regulations and courier service coverage.

• Estimated delivery time: 7–15 business days.
• International customers are responsible for any customs duties, import taxes, or local government charges applicable in their country.
• Delivery timelines may vary due to customs clearance or international shipping regulations.

Shipping Charges

Shipping charges are calculated based on the delivery location, package weight, and shipping method selected during checkout.

• Free shipping may be offered during promotional campaigns or on eligible orders.
• Applicable shipping charges will be displayed before payment confirmation.

Order Tracking

Once your order has been dispatched, you will receive a tracking number through email or SMS.

• Customers can track their shipment using the courier partner’s tracking portal.
• If you do not receive tracking information within the expected timeframe, please contact our support team.

Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

• Natural disasters or adverse weather conditions.
• Public holidays or festivals.
• Courier operational delays.
• Government restrictions or customs clearance.
• Incorrect or incomplete delivery information provided by the customer.

We appreciate your patience and will keep you informed of any significant delays whenever possible.

Incorrect Address & Failed Delivery

Customers are responsible for providing complete and accurate shipping information at the time of placing an order.

• Orders returned due to an incorrect or incomplete address may incur additional shipping charges for re-dispatch.
• Zehbia’s Wardrobe shall not be responsible for delays or losses resulting from incorrect address information.

Damaged, Lost or Missing Shipments

If your package is received in a damaged condition or appears to be tampered with, please notify us immediately.

• Report damaged or missing items within 48 hours of delivery.
• Please provide photographs of the package and the affected product to assist with our investigation.
• Verified cases will be resolved through replacement or refund in accordance with our Refund & Cancellation Policy.

Contact Information

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

Email: info@zehbia.com

Phone: +91-8899749158

Website: www.zehbia.com

Policy Updates

Zehbia’s Wardrobe reserves the right to modify or update this Shipping & Delivery Policy at any time without prior notice. Any revisions will become effective immediately upon publication on this website.

Last Updated: July 2026

Product Care & Jewellery Care Guide

At Zehbia’s Wardrobe, every product is carefully selected to deliver elegance, quality, and long-lasting beauty. Proper care helps maintain the appearance, durability, and finish of your jewellery, apparel, handbags, and accessories. Please follow the care instructions below to maximize the life of your purchase.

Jewellery Care

The jewellery is crafted using premium-quality materials and plated finishes. To preserve its shine and beauty:

• Wear your jewellery after applying makeup, perfume, lotions, or hairspray.
• Remove jewellery before bathing, swimming, exercising, or sleeping.
• Avoid direct contact with water, sweat, chemicals, and cleaning agents.
• Store each jewellery piece separately to prevent scratches and tangling.
• Handle delicate designs carefully to avoid accidental damage.

American Diamond & Simulated Gemstone Care

Our American Diamond (AD) and simulated gemstone jewellery is designed to provide exceptional brilliance and elegance.

• Clean gently using a soft microfiber cloth.
• Avoid abrasive cleaners or ultrasonic cleaning machines.
• Protect stones from impact to prevent loosening or damage.
• Store in a dry jewellery box away from direct sunlight.

Gold, Silver & Rose Gold Plated Jewellery

Plated jewellery requires special care to preserve its finish.

• Avoid prolonged exposure to moisture and humidity.
• Do not wear plated jewellery while showering or swimming.
• Clean only with a dry, soft cloth.
• Store in airtight pouches whenever possible.
• Avoid friction with hard surfaces and other jewellery.

Apparel Care

Proper garment care helps maintain the quality, color, and fabric life of your clothing.

• Read and follow the care label attached to each garment.
• Hand wash or machine wash using gentle settings as recommended.
• Use mild detergents only.
• Avoid bleach or harsh chemicals.
• Dry garments in shade whenever possible.
• Iron at recommended temperatures based on fabric type.

Handbag Care

Handbags require regular maintenance to preserve their appearance and structure.

• Keep handbags away from excessive moisture and direct sunlight.
• Store handbags with tissue paper inside to maintain their shape.
• Use dust bags during storage.
• Clean with a soft dry cloth only.
• Avoid overloading handbags beyond their intended capacity.

Accessories Care

Fashion accessories such as belts, scarves, wallets, and fashion accessories should be handled with care.

• Keep accessories clean and dry.
• Store separately to prevent scratches.
• Avoid prolonged exposure to sunlight.
• Protect from excessive heat and humidity.

Storage Recommendations

Proper storage significantly extends the life of your products.

• Store products in a cool, dry place.
• Keep jewellery in individual pouches or boxes.
• Use dust bags for handbags.
• Fold garments neatly or hang them using suitable hangers.
• Avoid stacking heavy items over delicate products.

Cleaning Recommendations

Regular cleaning helps maintain product quality and appearance.

• Use only soft lint-free or microfiber cloths.
• Never use abrasive cleaners or harsh chemicals.
• Do not soak plated jewellery in water.
• Follow manufacturer recommendations for apparel cleaning.
• Consult professional cleaners for premium or delicate items when required.

Important Care Disclaimer

Normal wear and tear, improper handling, accidental damage, exposure to chemicals, perfumes, water, heat, humidity, or failure to follow the recommended care instructions may affect the appearance and longevity of our products.

Zehbia’s Wardrobe cannot be held responsible for damage resulting from improper use, negligence, unauthorized repairs, or failure to follow the care guidelines provided in this document.

Need Assistance?

If you have questions regarding product maintenance or care, our customer support team will be happy to assist you.

Email: info@zehbia.com

Phone: +91-8899749158

Website: www.zehbia.com

Policy Updates

Zehbia’s Wardrobe reserves the right to amend or update this Product Care & Jewellery Care Guide at any time. Any modifications will become effective immediately upon publication on this website.

Last Updated: July 2026

Payment Policy

At Zehbia’s Wardrobe, we are committed to providing a secure, convenient, and seamless payment experience for all our customers. We partner with trusted payment gateway providers to ensure that every transaction is processed safely using industry-standard security protocols.

Accepted Payment Methods

We currently accept the following payment methods:

• UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
• Credit Cards (Visa, MasterCard, RuPay, American Express)
• Debit Cards
• Net Banking
• Wallet Payments (where available)
• Cash on Delivery (COD) on eligible orders and locations

Available payment options may vary depending on your delivery location and order value.

Secure Payments

Customer payment security is our highest priority. All online transactions are processed through trusted PCI-DSS compliant payment gateways using SSL (Secure Socket Layer) encryption technology.

• We do not store your complete credit or debit card information on our servers.
• Payment information is encrypted during transmission.
• Your confidential financial information remains protected throughout the transaction process.

Cash on Delivery (COD)

Cash on Delivery is available for selected products and serviceable pin codes within India.

• COD availability is determined during checkout.
• Additional COD charges may apply where applicable.
• Zehbia’s Wardrobe reserves the right to disable COD for certain products, high-value orders, or locations.

Payment Verification

For customer protection and fraud prevention, certain orders may undergo payment verification before dispatch.

• Orders requiring verification may experience a slight processing delay.
• Our customer support team may contact you if additional verification is required.

Failed Transactions

Occasionally, payments may fail due to banking or network issues.

• If your account has been debited but the order was not confirmed, please wait for confirmation from your bank.
• Most unsuccessful transactions are automatically reversed within 5–7 business days, depending on your bank or payment provider.
• If the issue persists, please contact both your bank and our customer support team.

Pricing & Currency

All prices displayed on our website are listed in Indian Rupees (INR) unless otherwise specified.

• Product prices are subject to change without prior notice.
• Promotional pricing is valid only during the specified offer period.
• Prices displayed at checkout are final before payment confirmation.

Taxes & GST

Applicable Goods and Services Tax (GST) and other statutory taxes are included or displayed separately as required under Indian tax regulations.

• GST invoices will be issued where applicable.
• Business customers requiring GST invoices should provide accurate billing information during checkout.

Refunds

Approved refunds will be processed using the original payment method whenever possible.

• Online payment refunds are generally processed within 7–10 business days.
• Cash on Delivery refunds may require customers to provide valid bank account details.
• Refund timelines may vary depending on the customer’s bank or payment provider.

Please refer to our Refund & Cancellation Policy for complete refund eligibility and procedures.

Fraud Prevention

To protect our customers and maintain a secure shopping environment, Zehbia’s Wardrobe actively monitors transactions for suspicious or fraudulent activity.

• Orders identified as potentially fraudulent may be cancelled or placed on hold for verification.
• We reserve the right to refuse or cancel any order suspected of unauthorized or illegal activity.

Contact Information

If you have any questions regarding payments or billing, please contact our Customer Support Team.

Email: info@zehbia.com

Phone: +91-8899749158

Website: www.zehbia.com

Policy Updates

Zehbia’s Wardrobe reserves the right to amend or modify this Payment Policy at any time. Any updates will become effective immediately upon publication on our website.

Last Updated: July 2026

Promotional Offers & Coupon Policy

At Zehbia’s Wardrobe, we regularly introduce promotional campaigns, exclusive discounts, seasonal sales, and coupon offers to provide our customers with exceptional value. This policy outlines the terms and conditions governing the use of promotional offers, discount codes, vouchers, and coupons available on our website.

General Terms

Promotional offers are provided for a limited period and are subject to availability.

• Offers are valid only during the specified promotional period.
• All promotions are subject to stock availability.
• Zehbia’s Wardrobe reserves the right to modify, extend, suspend, or terminate any promotion without prior notice.
• Participation in any promotion constitutes acceptance of this policy.

Coupon Eligibility

Coupons and promotional codes may be issued through our website, newsletters, social media channels, marketing campaigns, or partner collaborations.

• Coupons are valid only for eligible products and categories.
• Some coupons may require a minimum order value.
• Coupons are applicable only during their validity period.
• Expired coupons cannot be reactivated or extended.

Promotional Discounts

Promotional discounts may include:

• Festival Sales
• Seasonal Discounts
• Launch Offers
• First-Time Customer Discounts
• Loyalty Rewards
• Special Occasion Promotions
• Limited-Time Flash Sales

Discounts apply only to eligible products and cannot be guaranteed on every item available on the website.

Coupon Usage Rules

• Only one promotional coupon may be used per order unless otherwise specified.
• Coupons cannot be exchanged for cash or transferred to another customer.
• Coupons cannot be partially redeemed.
• Unused coupon value cannot be carried forward.
• Coupons cannot be applied after an order has been successfully placed.

Products Excluded from Promotions

Certain products or collections may be excluded from promotional campaigns, including but not limited to:

• Limited Edition Collections
• Custom or Bespoke Jewellery
• Gift Cards
• Already Discounted Products
• Corporate or Bulk Orders

Multiple Offers

Unless expressly stated otherwise, promotional offers cannot be combined.

• Coupon codes cannot be stacked.
• Automatic discounts cannot be combined with manual coupon codes.
• Only the highest applicable discount will be applied where system rules permit.

Returns & Refunds on Discounted Orders

Orders placed using promotional offers remain subject to our Refund & Cancellation Policy.

• Refunds will be calculated based on the actual amount paid after discounts.
• Promotional coupon values are non-refundable.
• If an order is cancelled or returned, promotional benefits associated with that order may become invalid.

Fraudulent or Misuse of Promotions

Zehbia’s Wardrobe reserves the right to cancel any order or promotional benefit if fraudulent activity, abuse, or misuse is detected.

• Creating multiple accounts to obtain promotional benefits.
• Using unauthorized coupon codes.
• Manipulating pricing or promotional systems.
• Reselling products purchased exclusively through promotional campaigns where prohibited.

Such actions may result in order cancellation, suspension of customer accounts, or restriction from future promotional campaigns.

Cancellation of Promotions

Zehbia’s Wardrobe reserves the right to withdraw or cancel any promotional campaign at any time due to technical issues, pricing errors, unforeseen circumstances, or business requirements.

Contact Information

If you have any questions regarding promotional offers or coupon eligibility, please contact our Customer Support Team.

Email: info@zehbia.com

Phone: +91-8899749158

Website: www.zehbia.com

Policy Updates

Zehbia’s Wardrobe reserves the right to amend, revise, or update this Promotional Offers & Coupon Policy at any time. Any changes will become effective immediately upon publication on our website.

Last Updated: July 2026

Custom Orders & Bespoke Jewellery Policy

At Zehbia’s Wardrobe, we understand that every customer has a unique sense of style. Our Custom Orders & Bespoke Jewellery service allows you to personalize selected jewellery and fashion products according to your preferences. This policy explains the process, timelines, payment terms, and conditions applicable to all custom-made products.

Custom Design Services

We offer customization services for selected products, including:

• Personalized Jewellery
• Name Jewellery
• Custom Pendants
• Bridal Jewellery Sets
• Special Occasion Collections
• Fashion Accessories
• Corporate & Bulk Customized Gifts

Availability of customization depends upon the product category and manufacturing feasibility.

Design Consultation

Before production begins, our team will discuss your customization requirements to understand your design preferences, product specifications, personalization details, and expected delivery timelines.

• Customers may be asked to provide reference images, design ideas, names, initials, logos, measurements, or other customization details.
• Minor modifications may be possible before production begins.

Quotation & Pricing

Pricing for custom products depends on:

• Design complexity
• Materials used
• Customization requirements
• Quantity ordered
• Production time

A final quotation will be shared with the customer before confirming the order.

Advance Payment

Since customized products are manufactured exclusively for the customer, an advance payment is required before production begins.

• Advance payment may range from 50% to 100% depending on the order value.
• Production will commence only after payment confirmation.
• Orders remain tentative until payment is received.

Production Timeline

Production timelines vary depending on the complexity of the customization.

• Standard customized products: 7–15 business days.
• Premium or complex bespoke designs may require additional production time.
• Estimated delivery dates will be communicated during order confirmation.

Design Approval

Where applicable, customers may receive a digital design preview, artwork, or sample image for approval before manufacturing begins.

• Production will begin only after receiving customer approval.
• Any changes requested after approval may incur additional charges and revised delivery timelines.

Cancellation Policy

Customized products are manufactured specifically for individual customers; therefore:

• Orders cannot be cancelled once production has commenced.
• Advance payments made for custom orders are generally non-refundable.
• If production has not yet started, cancellation requests may be considered at the sole discretion of Zehbia’s Wardrobe.

Returns & Refunds

Due to the personalized nature of bespoke products:

• Custom-made products are not eligible for return or exchange.
• Refunds will only be considered if a manufacturing defect or an incorrect customization attributable to Zehbia’s Wardrobe is verified.
• Customers must report such issues within 48 hours of delivery, supported by photographs and relevant details.

Intellectual Property

Custom designs developed by Zehbia’s Wardrobe, including sketches, digital artwork, product concepts, and design files, remain the intellectual property of Zehbia’s Wardrobe unless otherwise agreed in writing.

Customers are responsible for ensuring that any artwork, logos, names, or designs provided by them do not infringe upon the intellectual property rights of any third party.

Customer Responsibility

• Provide accurate spelling, names, initials, measurements, and customization details.
• Review all proofs and design approvals carefully before confirmation.
• Respond promptly to requests for approvals to avoid production delays.

Contact Information

For enquiries regarding custom orders, bespoke jewellery, or personalized products, please contact us:

Email: info@zehbia.com

Phone: +91-8899749158

Website: www.zehbia.com

Policy Updates

Zehbia’s Wardrobe reserves the right to amend or update this Custom Orders & Bespoke Jewellery Policy at any time. Any changes will become effective immediately upon publication on this website.

Last Updated: July 2026

Corporate Gifting & Bulk Orders Policy

At Zehbia’s Wardrobe, we offer premium corporate gifting and bulk order solutions for businesses, institutions, organizations, event planners, wedding organizers, retailers, and corporate clients. Whether you are celebrating festivals, employee recognition programs, business milestones, promotional events, weddings, or special occasions, we provide elegant products tailored to your requirements.

Eligible Bulk Orders

Bulk order services are available for:

• Corporate Gifts
• Employee Appreciation Programs
• Festive Gift Hampers
• Wedding Return Gifts
• Event Giveaways
• Retail & Wholesale Purchases
• Institutional Orders
• Luxury Gift Collections

Minimum Order Quantity (MOQ)

Bulk pricing is generally applicable to orders meeting our minimum order quantity requirements.

• MOQ may vary depending on the product category.
• Special pricing may be offered for larger order quantities.
• No minimum quantity applies for standard retail purchases through our website.

Customization & Branding

We offer various customization options for eligible corporate and bulk orders, including:

• Company Logo Branding
• Personalized Gift Messages
• Custom Packaging
• Branded Gift Boxes
• Personalized Name Tags
• Special Event Packaging
• Festival-Themed Packaging

Custom branding options may be subject to minimum order quantities and additional production charges.

Quotation & Pricing

Pricing for corporate and bulk orders is determined based on several factors, including:

• Product Selection
• Order Quantity
• Customization Requirements
• Packaging Preferences
• Delivery Location
• Production Timeline

A customized quotation will be shared after reviewing your requirements.

Order Confirmation & Payment

Corporate and bulk orders are confirmed only after acceptance of the quotation and receipt of the applicable advance payment.

• An advance payment of 50% to 100% may be required depending on the order value.
• Production begins only after payment confirmation.
• The remaining balance, if applicable, must be cleared before dispatch.

Production Timeline

Production timelines vary depending on the quantity and level of customization required.

• Standard bulk orders generally require 7–15 business days.
• Highly customized orders may require additional production time.
• Customers will be informed of estimated completion and delivery dates before order confirmation.

Packaging & Delivery

We provide professional packaging solutions suitable for gifting and corporate presentations.

• Premium Gift Boxes
• Luxury Packaging Options
• Corporate Branding (where applicable)
• Safe Packaging for Domestic & International Shipping

Delivery timelines depend upon destination, courier availability, and order size.

Cancellation & Modifications

Since bulk and customized orders require dedicated procurement and production, cancellation requests are subject to the following conditions:

• Orders may only be cancelled before production has commenced.
• Advance payments made after production has started are generally non-refundable.
• Changes requested after production begins may incur additional charges and revised delivery schedules.

Returns & Replacements

Corporate and bulk orders are generally not eligible for return unless:

• The products received are damaged during transit.
• An incorrect product has been delivered.
• A verified manufacturing defect exists.

Any issues must be reported within 48 hours of delivery with supporting photographs and order details.

Customer Responsibilities

• Provide accurate company details and delivery information.
• Review quotations carefully before approval.
• Verify branding artwork before production.
• Ensure timely communication for approvals and modifications.

Why Choose Zehbia’s Wardrobe for Corporate Gifting?

• Premium Quality Products
• Elegant Presentation
• Customized Branding Solutions
• Competitive Bulk Pricing
• Reliable Nationwide Delivery
• Dedicated Customer Support
• Professional Packaging
• Timely Order Fulfilment

Contact Information

To discuss your corporate gifting requirements or request a quotation, please contact us:

Email: info@zehbia.com

Phone: +91-8899749158

Website: www.zehbia.com

Policy Updates

Zehbia’s Wardrobe reserves the right to revise or update this Corporate Gifting & Bulk Orders Policy at any time without prior notice. Any changes shall become effective immediately upon publication on our website.

Last Updated: July 2026

Customer Grievance Redressal Policy

At Zehbia’s Wardrobe, customer satisfaction is at the heart of everything we do. We are committed to delivering premium-quality products and exceptional customer service. If you experience any issue related to your purchase, delivery, payment, or our services, we encourage you to contact us. Every concern is handled fairly, transparently, and within a reasonable timeframe.

Our Commitment

We strive to provide every customer with a positive shopping experience. Our dedicated support team works diligently to resolve complaints promptly while maintaining professionalism, transparency, and respect throughout the resolution process.

• Prompt acknowledgement of complaints.
• Transparent communication.
• Fair investigation of every concern.
• Timely resolution whenever possible.
• Continuous improvement based on customer feedback.

Matters Covered Under This Policy

Customers may raise grievances regarding, but not limited to:

• Delayed deliveries
• Damaged or defective products
• Incorrect items received
• Missing products or accessories
• Payment-related concerns
• Refund or replacement requests
• Order cancellation issues
• Website or checkout issues
• Customer service experience
• Any other service-related concern

How to Submit a Complaint

Customers may contact us through any of the following channels:

• Email our Customer Support Team.
• Call our customer support number during business hours.
• Submit your enquiry through our website’s Contact Us page.

To help us resolve your concern quickly, please include:

• Order Number
• Customer Name
• Registered Email Address
• Contact Number
• Description of the issue
• Relevant photographs (if applicable)

Complaint Resolution Timeline

• Complaint acknowledgement: Within 24–48 business hours.
• Initial assessment: Within 2–3 business days.
• Resolution for standard cases: Within 7 business days.
• Complex investigations may require additional time depending on the nature of the issue.

Customers will be kept informed regarding the progress of their complaint whenever additional time is required.

Investigation Process

Every complaint is carefully reviewed by our Customer Support Team. Depending on the nature of the issue, we may:

• Review order records.
• Verify payment information.
• Consult courier partners.
• Inspect manufacturing or packaging records.
• Request additional information from the customer.

Our objective is to provide a fair and accurate resolution based on the available information.

Resolution Options

Depending upon the outcome of the investigation, one or more of the following resolutions may be offered:

• Replacement of the product.
• Repair (where applicable).
• Refund in accordance with our Refund & Cancellation Policy.
• Store Credit (where applicable).
• Alternative product of equal value (subject to customer approval).
• Explanation or clarification regarding the concern raised.

Customer Responsibilities

• Report issues promptly after receiving the order.
• Provide accurate and complete information.
• Preserve the product and original packaging until the matter is resolved.
• Cooperate with our investigation by providing photographs or additional information when requested.

Escalation Process

If a customer is not satisfied with the initial resolution, the complaint may be escalated for further review by senior management.

Escalated cases are reviewed independently to ensure fairness and consistency with our company policies.

Customer Feedback

We value customer feedback as it helps us continuously improve our products, services, and overall shopping experience. Suggestions and recommendations are always welcome and are reviewed by our management team.

Contact Information

For complaints, feedback, or assistance, please contact us:

Email: info@zehbia.com

Phone: +91-8899749158

Website: www.zehbia.com

Our Customer Support Team will make every reasonable effort to address your concerns promptly and professionally.

Policy Updates

Zehbia’s Wardrobe reserves the right to revise or update this Customer Grievance Redressal Policy at any time. Any modifications will become effective immediately upon publication on our website.

Last Updated: July 2026

Product Authenticity & Quality Assurance Policy

At Zehbia’s Wardrobe, quality, elegance, and customer satisfaction are the foundation of everything we do. We are committed to delivering fashion products that meet our quality standards while ensuring transparency regarding the materials, craftsmanship, and manufacturing of every item available on our website.

Every product is carefully inspected before dispatch to ensure our customers receive merchandise that reflects the premium standards of the Zehbia’s Wardrobe brand.

Our Commitment to Quality

We strive to provide products that combine modern fashion, durability, and affordability without compromising on quality.

• Carefully selected product collections.
• Quality inspection before dispatch.
• Professional packaging for safe delivery.
• Continuous supplier quality evaluation.
• Customer satisfaction as our highest priority.

Jewellery Authenticity

Our fashion jewellery collections are designed to deliver elegance and style for every occasion.

• Premium-quality fashion jewellery.
• High-quality American Diamonds (AD) / Cubic Zirconia where specified.
• Premium alloy base metals with high-quality plating.
• Gold, Silver or Rose Gold plated finishes depending upon the product.
• Quality polishing for enhanced appearance.

Unless specifically mentioned in the product description, our jewellery should not be interpreted as solid gold, sterling silver, platinum, natural Gemstone or natural diamond jewellery.

Gemstones & Decorative Stones

Certain jewellery collections may include American Diamonds (AD), Cubic Zirconia (CZ), crystals, simulated gemstones, synthetic stones, pearls, or decorative embellishments.

• Product descriptions clearly identify the materials used wherever applicable.
• Images are intended to represent the product as accurately as possible; however, slight colour variations may occur due to screen settings and lighting.

Apparel Quality Standards

Our apparel collection is selected to provide comfort, style, and lasting quality.

• Fabric quality is verified before listing products.
• Stitching and finishing are inspected during quality checks.
• Products are packed carefully to preserve their condition during transit.
• Care labels and washing instructions should be followed to maximize product life.

Handbags & Accessories

Our handbags and fashion accessories undergo quality checks for appearance, functionality, and finishing before dispatch.

• Premium craftsmanship.
• Quality hardware and stitching.
• Functional zippers, locks, and fasteners.
• Professional finishing and packaging.

Quality Inspection Process

Before every shipment, products undergo a quality review that may include:

• Visual inspection.
• Packaging verification.
• Design verification.
• Size and colour confirmation.
• Accessory completeness.
• Damage inspection.

Only products meeting our internal quality standards are approved for dispatch.

Product Images & Descriptions

We make every reasonable effort to display product images, colours, specifications, and descriptions accurately.

• Actual colours may vary slightly due to monitor or mobile display settings.
• Measurements may have minor manufacturing tolerances.
• Handcrafted or artisan-made products may naturally exhibit slight variations, making each piece unique.

Supplier Standards

Zehbia’s Wardrobe works with trusted manufacturers and suppliers who are expected to maintain high standards of quality, ethical sourcing, and responsible manufacturing practices.

• Compliance with applicable laws.
• Ethical business practices.
• Responsible sourcing.
• Commitment to product quality.

Customer Satisfaction Guarantee

If you believe that you have received a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.

Our support team will review your request and provide an appropriate resolution in accordance with our Refund & Cancellation Policy and Customer Grievance Redressal Policy.

Our Promise

We continuously work to improve our products, services, and customer experience. Every purchase from Zehbia’s Wardrobe reflects our commitment to quality, trust, craftsmanship, and customer satisfaction.

• Premium Quality
• Elegant Designs
• Reliable Customer Support
• Secure Shopping Experience
• Trusted Quality Assurance

Contact Information

For questions regarding product quality or authenticity, please contact our Customer Support Team:

Email: info@zehbia.com

Phone: +91-8899749158

Website: www.zehbia.com

Policy Updates

Zehbia’s Wardrobe reserves the right to amend or update this Product Authenticity & Quality Assurance Policy at any time. Any revisions will become effective immediately upon publication on this website.

Last Updated: July 2026

Welcome

At Zehbia’s Wardrobe, we believe that trust, respect, dignity, customer safety and ethical business practices form the foundation of our relationship with customers, employees, vendors, delivery partners and business associates.

This document outlines our commitment towards maintaining a respectful shopping environment, protecting customer health, ensuring product hygiene, providing sizing guidance, promoting product transparency and addressing unforeseen circumstances that may impact our services.

Our Commitment

Zehbia’s Wardrobe is committed to maintaining a safe, respectful, inclusive and harassment-free environment for everyone associated with our business.

This commitment extends to:

• Customers
• Employees
• Delivery Partners
• Business Partners
• Suppliers & Vendors
• Freelancers & Consultants
• Visitors
• Social Media Users

Every individual deserves to be treated with dignity, professionalism and mutual respect.

Zero Tolerance Policy

Zehbia’s Wardrobe maintains a strict zero-tolerance policy against any form of:

• Sexual Harassment
• Physical Harassment
• Mental Harassment
• Verbal Abuse
• Bullying
• Threatening Behaviour
• Discrimination
• Stalking
• Hate Speech
• Offensive Communication
• Intimidation
• Retaliation

Any such behaviour may result in immediate action without prior notice.

Sexual Harassment

Sexual harassment includes any unwelcome behaviour of a sexual nature whether verbal, written, visual or physical.

Examples include but are not limited to:

• Sexually suggestive comments.
• Sexual jokes or inappropriate humour.
• Repeated unwanted messages.
• Requests for sexual favours.
• Sharing explicit content.
• Inappropriate gestures.
• Unwanted physical contact.
• Sending obscene photographs or videos.
• Persistent unwanted advances.
• Sexually offensive social media interactions.

Such conduct is strictly prohibited on our website, social media platforms, customer support channels and during any interaction connected with Zehbia’s Wardrobe.

Respectful Communication

Customers and representatives are expected to communicate professionally and respectfully at all times.

• Use courteous language.
• Avoid abusive words.
• Avoid threats or intimidation.
• Respect differing opinions.
• Do not engage in personal attacks.
• Treat our support team with courtesy.

We reserve the right to discontinue conversations that become abusive or threatening.

Protection of Employees & Customer Support Staff

Our employees and customer support representatives have the right to work in a safe and respectful environment.

Abusive behaviour directed toward our staff through phone calls, emails, WhatsApp messages, live chat or social media will not be tolerated.

• Threats
• Repeated abusive calls
• Defamatory statements
• Offensive language
• Personal insults
• Harassment through multiple communication channels

Vendor & Delivery Partner Conduct

All vendors, suppliers, logistics partners and delivery personnel associated with Zehbia’s Wardrobe are expected to maintain the same professional standards.

• Professional behaviour.
• Respectful communication.
• No discrimination.
• No harassment.
• Ethical business practices.
• Compliance with applicable laws.

Social Media & Online Behaviour

Customers are welcome to engage with us on social media platforms in a respectful manner.

The following activities are prohibited:

• Posting abusive comments.
• Sharing false or misleading information.
• Posting obscene content.
• Using hate speech.
• Harassing employees or customers.
• Impersonating Zehbia’s Wardrobe.
• Spamming our platforms.

Reporting Concerns

Anyone experiencing or witnessing harassment, abuse or misconduct involving Zehbia’s Wardrobe may report the matter confidentially through our official support channels.

Every complaint will be reviewed fairly, confidentially and without retaliation against the reporting individual.

Corrective Actions

Depending on the severity of the misconduct, Zehbia’s Wardrobe may take one or more of the following actions:

• Issue warnings.
• Terminate conversations.
• Cancel pending orders.
• Refuse future service.
• Suspend customer accounts.
• Terminate vendor relationships.
• Report unlawful behaviour to appropriate authorities where required by law.

Contact Information

If you wish to report inappropriate behaviour or require assistance, please contact:

Email: info@zehbia.com

Phone: +91-8899749158

Website: www.zehbia.com