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Refund & Returns Policy

About Us

zehbia.com is owned by Khadim Solutions By continuing to browse and use this website, you agree to comply with and be bound by the following terms, together with our Privacy Policy.

The term ‘Khadim Solutions’ or ‘Zehbia’s Wardrobe’ or ‘us’ or ‘we’ refers to the owner of the website.

Cancellation Policy

At Zehbia’s Wardrobe, customer satisfaction is our priority. We strive to deliver premium-quality products and a seamless shopping experience. Please read our Refund & Cancellation Policy carefully before placing your order.:

    Order Cancellation

  • Orders may be cancelled within 12 hours of placement or before they have been processed for dispatch, whichever is earlier.
  • Once an order has been packed or shipped, it cannot be cancelled.
  • To request a cancellation, please contact our customer support team with your order details.

Returns & Refund Policy

We accept return or refund requests only under the following circumstances:

  • You receive a damaged or defective product.
  • You receive an incorrect item.
  • The product delivered is significantly different from what was ordered.
  • Any return request must be initiated within 48 hours of delivery by contacting our customer support team and providing:
  • Your order number.
  • Clear photographs or videos of the product.
  • A brief description of the issue.
  • Non-Returnable Items
  • For hygiene and quality assurance reasons, the following items are not eligible for return or refund:
  • Products that have been used, worn, altered, or damaged after delivery.
  • Products without original tags, packaging, or accessories.
  • Customized or personalized products.
  • Clearance, sale, or promotional items (unless received damaged or incorrect).

    • Refund Process

  • Once your returned item is received and inspected, we will notify you of the status of your refund.
    • If approved:
  • Refunds will be processed within 7–10 business days.
  • The refund will be credited to the original payment method used during purchase.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another mutually agreed method after verification.

    • Exchange Policy

  • Eligible products may be exchanged subject to product availability. If the requested item is unavailable, a refund or store credit may be offered at our discretion.
    • Shipping Charges
  • Shipping charges are non-refundable except where the return is due to our error (such as an incorrect or damaged product).
  • Return shipping costs may be borne by the customer unless otherwise approved by Zehbia’s Wardrobe.

    • Contact Us

    If you have any questions about our Refund & Cancellation Policy, please contact us via email: